Covid 19 Updates
We take the heath and safety of our staff and customers seriously. We are open for in store shopping with some modifications.
We are limiting the amount of customers that are in the store at one time. Please check in when you arrive. We apologize if there is a wait. We want to be able to focus our full attention on each customer and have a limited amount of staff available this season.
We have a hand sanitizing station at the front of the store featuring hand sanitizer from our neighbors at Elevated Distillery (please visit them while you are in the valley, see Snow Links for more information).
The ability to try to garments will be very limited and possibly unavailable completely (due to changing health ordinances). Size guides for each brand will be available in store or Click Here!!
Face coverings are required of ALL customers to visit us in store. If you or anyone in your party is unable to wear a face covering for ANY reason, we are glad to serve you curbside. Please check in when you arrive and will be served in the same order your arrive regardless of whether you are shopping in store or curbside with us. Face coverings are required to be worn over the mouth AND nose the entire time you are in the store. We appreciate your understanding as we are under a North Carolina state ordinance to require customers to wear a face covering when inside a retail establishment.
We are still offering rental and demo snowboards also with some modifications. We encourage you to reserve your rental/demo gear prior to arriving. All of our real gear and boots are completely sanitized using UVC and other methods. Depending on the volume of rentals, we also encourage you to pick up your rental gear the night before your ticketed day on the slopes. Please visit Cataloochee's website for more information about ticket reservations to ensure the most time on the slopes with the least contact.
Due to the time it takes for our boot sanitization process we are requiring a $20 boot try on fee that is 100% refundable with purchase. We want to ensure that our customers are safe and boots that are tried on require a 3 day isolation taking them out of our sales stock. Don't find the boot that you are looking for? You can apply your boot try on fee to any item in the store over $100. All of our boots are heat moldable and is offered free as a courtesy to our customers. Purchased your boots elsewhere or have an ill fitting boot? We offer a $25 heat mold option as time and staffing allows.
We welcome our customers with extensive needs or large groups/ families to schedule private appointments for showings and fittings.
Please call or text us at 828-254-9007 with any question and we look forward to your visit with us this season.